Liquipel is a super-hydrophobic intelligent coating which bonds to all internal and external
components of a device on the molecular level. Our technology was specially engineered to protect the vital components of electronics from accidental liquid damage and corrosion. Liquipel is 1000X thinner than a human hair and does not affect the look, feel, or performance of your electronic device in any way.
No, the Liquipel treatment is a preventative coating and is meant to protect the internal, vital components of electronics from liquid corrosion in the event of accidental liquid exposure. Just as you would not intentionally throw your device on the ground after purchasing a case, you would not want to intentionally submerge your device in liquid after having Liquipel applied.
Accidental liquid exposure refers to the situations that cause most electronics to become damaged. Liquipel was designed as a preventative coating to help guard against rain, spills, baby drool and short term submersion such as the sink or toilet (though we hope you never find out). These scenarios comprise most of the common ways that electronics are damaged.
Do not panic! Please follow the aftercare instructions that we will provide you with once your device has been treated. These instructions include drying the device as much as possible, powering down the unit (if it is not an emergency and you do not need to make a call), removing the battery and battery cover if possible and not restarting the device until it has fully dried. Please also note that it is very important not to charge your device for at least 24 hours or until it has dried out completely. Devices that have experienced heavy water exposure will take time to dry before the features become fully functional again.
The Liquipel coating permeates the device as a whole, therefore protecting internal and external components such as the headphone jack, charging port, and speakers. Our technology does not distort the performance, sound quality, or functionality of your device in any way, as the Liquipel coating is 1000 times thinner than a human hair and is bonded to your device on a molecular level. This non-conductive, intelligent coating allows electrical currents to transfer back and forth when there is a direct connection. In other words, you are able to charge your device, use headphones, access micro usb or sim cards and use your speakers just as you did before.
Please send your device to our corporate location at the address listed below. We ask that you please reference your Order Number, whether it be on the shipping label or on the package itself.
2911 Tech Center Drive
Santa Ana, CA 92705
The time it takes for your device to be returned to you depends on which Liquipel option (Standard or Priority) and which shipping option (Ground, 2nd Day Air or Next Day Air) you choose during checkout. The Standard Liquipel option guarantees that we will treat your device within three to five business days of receiving it and ship it back out to you. The Priority Liquipel option guarantees that we will treat your device within one to two business days of receiving it and ship it back out to you. Please also note that when you purchase shipping during checkout you are purchasing the return shipping only. When you take your device into the shipping carrier of your choice to send it to Liquipel, you will be responsible for covering the cost of shipping to us as well.
Disclaimer: Liquipel applies a preventative coating designed to aid in the event of accidental liquid exposure, and assumes no responsibility for water damaged devices. Liquipel does not recommend your device ever come in contact with liquid.