FAQ

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  • Safeguard, Safeguard Lite, Safeguard Tablet, AquaGuard
  • How do I register my warranty?

    You must register your limited warranty at www.liquipel.com/registration within thirty (30) days of purchase. Failure to do so may void the warranty.

  • Is this limited warranty transferable?

    Unfortunately, this limited warranty is non-transferable and only applies to the original purchaser.

  • How long will the limited warranty be effective?

    The limited warranty will be effective for a period not to exceed one (1) year beginning with the original purchase date. This period shall be defined in or on your original product packaging or purchase receipt.

  • What are the guarantee payments for each Liquipel product?

    • $100 guarantee for the Safeguard Lite
    • $150 guarantee for the Safeguard
    • $200 guarantee for the Safeguard Tablet
    • $150 guarantee for the Aquaguard
  • How do I go about making a claim?

    Please contact us at toll free (855) 478-4735. Proof of purchase as evidence the unit was purchased from an authorized dealer or the original product being replaced may be required for warranty service. Your device must have the Liquipel product installed and in place at the time the device was damaged and when the device is sent for inspection or when taken to the repair center of your choice to be repaired.

    The customer service representative will provide information on your claim options, shipment, and claim settlement. If you choose to have your device repaired at the location of your choice, you will need to keep your receipt and email it to info@liquipel.com to be reimbursed up to the guarantee amount agreed upon purchase & registration for that Liquipel product. Reimbursement will be provided only for the parts and labor to repair the device’s damage screen. Reimbursement will not be provided if additional parts and labor costs are required for other components of the device.

  • Safeguard, Safeguard Lite, Safeguard Tablet
  • What does the limited warranty entail for these products?

    The Liquipel Safeguard products are fully guaranteed against defects in materials or workmanship. Subject to the guarantee limit during the term of the limited warranty ($100 for Safeguard Lite, $150 for Safeguard, and $200 for Safeguard Tablet), if the Liquipel screen protection product is properly installed and your device experiences screen breakage, or material damage to the screen, Liquipel will pay you up to the guarantee towards the repair or replacement of the devices screen only.

  • What does the limited warranty not cover?

    • It does not cover screen breakage or material damage to the device resulting from catastrophic damage that renders the device inoperable, including but not limited to liquid damage and destruction of the device.
    • It does not cover product damage that may have resulted from normal wear and tear or misuse/abuse of the product.
    • It does not cover damage to your device if the Liquipel product screen protection product is not properly installed on your device. (See instructions on the packaging on how to proper installation process)
    • Liquipel will not be liable for any indirect or incidental damages arising from the use of this product.
  • AquaGuard
  • What does the limited warranty entail for AquaGuard?

    AquaGuard protects phones against drops, dust, snow, and water. With that, it is fully guaranteed if you sink or break your phone while it is sporting the AquaGuard product. If you do so, we’ll replace your phone up to the $150 payout.

  • What does the guarantee not cover?

    It does not cover product damage that may have resulted from normal wear and tear or misuse/abuse of the product.

    It does not cover damage to your device if the Liquipel product screen protection product is not properly installed on your device. (See instructions on the packaging on how to proper installation process)

    Liquipel will not be liable for any indirect or incidental damages arising from the use of this product.

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PREVENTATIVE STEPS

Liquipel™ does not recommend that your device experiences extreme or repeated exposure to liquid. Our coating is not a sealant and will not prevent liquid from entering your device if it is exposed to liquid. In the event of accidental liquid exposure, we recommend the following steps to properly dry out the device:

1. Power down the device and then remove the battery, if possible. Leave the device without power for at least 5 hours.

2. Do not charge the device for a minimum of 48 hours.

3. Wipe the surface of the device with a dry, absorbent cloth. Using Q-tips or a paper towel, dab open ports on the device to remove any visible liquids..

4. Stand the device upright to allow excess water to drain.

5. Do not shake or blow on the device to try to remove any liquid. It is best to allow the liquid to evaporate on its own.