FAQ

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  • Safeguard, Safeguard Lite, Safeguard Tablet, AquaGuard
  • How do I register my warranty?

    You must register your limited warranty at www.liquipel.com/registration within thirty (30) days of purchase. Failure to do so may void the warranty.

  • Is this limited warranty transferable?

    Unfortunately, this limited warranty is non-transferable and only applies to the original purchaser.

  • How long will the limited warranty be effective?

    The limited warranty will be effective for a period not to exceed one (1) year beginning with the original purchase date. This period shall be defined in or on your original product packaging or purchase receipt.

  • What are the guarantee payments for each Liquipel product?

    • $100 guarantee for the Safeguard Lite
    • $150 guarantee for the Safeguard
    • $200 guarantee for the Safeguard Tablet
    • $150 guarantee for the Aquaguard
  • How do I go about making a claim?

    Please contact us at toll free (855) 478-4735. Proof or purchase as evidence the unit was purchased from an authorized dealer or the original product being replaced may be required for warranty service. Your device must have the Liquipel product installed and in place at the time the device was damaged and when the device is sent for inspection or when taken to the repair center of your choice to be repaired.

    The customer service representative will provide information on your claim options, shipment, and claim settlement. If you choose to have your device repaired at the location of your choice, you will need to keep your receipt and email it to info@liquipel.com to be reimbursed up to the guarantee amount agreed upon purchase & registration for that Liquipel product. Reimbursement will be provided only for the parts and labor to repair the device’s damage screen. Reimbursement will not be provided if additional parts and labor costs are required for other components of the device.

  • Safeguard, Safeguard Lite, Safeguard Tablet
  • What does the limited warranty entail for these products?

    The Liquipel Safeguard products are fully guaranteed against defects in materials or workmanship. Subject to the guarantee limit during the term of the limited warranty ($100 for Safeguard Lite, $150 for Safeguard, and $200 for Safeguard Tablet), if the Liquipel screen protection product is properly installed and your device experiences screen breakage, or material damage to the screen, Liquipel will pay you up to the guarantee towards the repair or replacement of the devices screen only.

  • What does the limited warranty not cover?

    • It does not cover screen breakage or material damage to the device resulting from catastrophic damage that renders the device inoperable, including but not limited to liquid damage and destruction of the device.
    • It does not cover product damage that may have resulted from normal wear and tear or misuse/abuse of the product.
    • It does not cover damage to your device if the Liquipel product screen protection product is not properly installed on your device. (See instructions on the packaging on how to proper installation process)
    • Liquipel will not be liable for any indirect or incidental damages arising from the use of this product.
  • AquaGuard
  • What does the limited warranty entail for AquaGuard?

    AquaGuard protects phones against drops, dust, snow, and water. With that, it is fully guaranteed if you sink or break your phone while it is sporting the AquaGuard product. If you do so, we’ll replace your phone up to the $150 payout.

  • What does the guarantee not cover?

    It does not cover product damage that may have resulted from normal wear and tear or misuse/abuse of the product.

    It does not cover damage to your device if the Liquipel product screen protection product is not properly installed on your device. (See instructions on the packaging on how to proper installation process)

    Liquipel will not be liable for any indirect or incidental damages arising from the use of this product.

  • Mobilio
  • How does Mobilio work exactly?

    AquaGuard protects phones against drops, dust, snow, and water. With that, it is fully guaranteed if you sink or break your phone while it is sporting the AquaGuard product. If you do so, we’ll replace your phone up to the $150 payout.

  • What does the guarantee not cover?

    1. Retailer prints PIN receipt and customer registers PIN and enrolls their phone (retailer can assists customer)
    2. In case of an accident or if the phone malfunctions, customer calls our customer support team at (844) 201-6372 to file a claim. We will then send customer a FREE shipping label to mail the phone to our facility.
    3. Once we receive the customer phone, we will mail customer a Visa gift and for the fair replacement value of the phone (minus the Claim Process Fee). Customer can then visit the retailer to purchase a replacement phone of their choice.
  • What phones does Mobilio cover?

    Covers phones with market value of up to $650.00

    • Apple (iPhone 4/4S/5/5C/5S/6/6 Plus)
    • Samsung (S3/4/5/6, Note 2/3/4)
    • LG (All)
    • HTC (All)
    • ZTE (All)
    • Sony (All)
    • Huawei (All)
    • Alcatel (All)
    • Blackberry (All)
    • BLU (All)
    • Kyocera (All)
    • Maxwest (All)
    • Nexus 5/5X/6
    • POSH (All)
    • Plum (All)
    • Sky (All)
    • VeryKool (All)
  • What’s covered?

    Our comprehensive program covers an impressive range of incidents including accidental damage and malfunction. New and previously owned devices may be covered. Your store representative can verify coverage availability for your exact device prior to purchase.

  • What’s not covered?

    While our program covers more than you can imagine, there are a few exceptions. Any normal wear and tear, pre-existing flaws, or cosmetic damage is not covered. Have questions or need more details? Your service warranty terms & conditions have the full details on what can and can’t be reported.

  • When am I covered?

    Coverage starts 30 days after the date that you purchased Mobilio Protection. Please note that your device must be fully operational and have no damage in order to be eligible for coverage

  • How will I be billed?

    Our low service fees are designed to provide coverage for anyone on a budget. A one-time fee of $39.99 will be collected at the time of purchase.

  • What are the claim limits?

    Our program allows one reimbursement within the 12-month coverage term. The plan also allows up to $650.00 per claim.

  • How do I cancel?

    We give you freedom of choice with the option to cancel at any time. You may receive a refund according to applicable law. Call 888-588-4101 or cancel online at www.mobilioregistration.com.

  • What will I receive for an approved claim?

    Claims will be fulfilled via reimbursement. The reimbursement amount will be the device market value of your claimed device at the time we receive your unlocked and damaged device less the processing fee and any applicable taxes.

  • Do I need to disable the find my iPhone app?

    Yes, you will need to disable the Find My iPhone app before returning your damaged Apple device to us. If the device is received with the Find My iPhone app enabled, you may be charged an additional fee of up to $300.

  • Do I need to register my device?

    Yes. If you purchase Mobilio Protection online, then you will be automatically registered. If you purchase Mobilio Protection in-store, you need to visit www.mobilioregistration.com and register your phone. You must be registered before filing a claim. Note: The PIN number you received at the point of sale will be required for registration.

  • Watersafe Technology
  • What’s covered?

    If you had your device treated with Watersafe, our comprehensive program covers incidents of malfunction, including mechanical and electrical failure, and accidental physical and liquid damage.

  • What does the guarantee not cover?

    While our program covers more than you can imagine, there are a few exceptions. Any normal wear and tear, pre-existing flaws, or cosmetic damage is not covered. Have questions or need more details? Your terms & conditions have the full details on what can and can’t be reported. . Find details at www.esecuritel.com/liquipel/terms.pdf

  • When do I file a claim?

    • Coverage for accidental physical and liquid damage is effective immediately and there is no wait period to file a claim. You will be eligible to file an extended warranty service contract claim either:

    1. 365 days (12 months) after the device purchase date.
    2. The date your original manufacturer’s warranty expires.
  • How do I file a claim?

    Our claims process can be completed over the phone. Call toll free: (855) 478-4735. Keep your proof of purchase, as it may be required at the time of the claim. You will receive an email with instructions about how to return your damaged device.

  • What are the claim limits?

    Our program allows 1 replacement within a 24 month period of having your device treated with Watersafe. The plan also allows up to $1,000.00 per claim, inclusive of accessories.

  • What will I receive for an approved claim?

    Claims may be fulfilled via reimbursement or with new or reconditioned equipment, at our sole discretion. Any reimbursement or replacement device will be mailed to the address you provide. The reimbursement amount will be the open market value of your claimed device at the time we receive your unlocked and damaged device less the processing fee and any applicable taxes. Any new or reconditioned equipment will be of like kind and quality if the exact make, model and/or color are not available.

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PREVENTATIVE STEPS

Liquipel™ does not recommend that your device experiences extreme or repeated exposure to liquid. Our coating is not a sealant and will not prevent liquid from entering your device if it is exposed to liquid. In the event of accidental liquid exposure, we recommend the following steps to properly dry out the device:

1. Power down the device and then remove the battery, if possible. Leave the device without power for at least 5 hours.

2. Do not charge the device for a minimum of 48 hours.

3. Wipe the surface of the device with a dry, absorbent cloth. Using Q-tips or a paper towel, dab open ports on the device to remove any visible liquids..

4. Stand the device upright to allow excess water to drain.

5. Do not shake or blow on the device to try to remove any liquid. It is best to allow the liquid to evaporate on its own.