Registration & Warranty Questions
How do I register my warranty?
You must register your limited warranty by downloading the instaProtek App from Google Play Store or App Store within (30) days of purchase. Failure to do so may void your warranty.
Is this limited warranty transferable?
Unfortunately, this limited warranty is non-transferable and only applies to the original purchaser and their device.
How long will the limited warranty be effective?
The limited warranty will be effective for a period not to exceed one (1) year beginning with the original purchase date. This period shall be defined in or on your original product packaging or purchase receipt.
What are the guarantee payments for each Liquipel product?
$100 guarantee for the Safeguard Lite$150 guarantee for the Safeguard$150 to $200 guarantee for the Safeguard Tablet
How do I go about making a claim?
Please contact us at toll free 1-855-478-4735. Proof of purchase as evidence the unit was purchased from an authorized dealer or the original product being replaced may be required for warranty service. Your device must have the Liquipel product installed and in place at the time the device was damaged and when the device is sent for inspection or when taken to the repair center of your choice to be repaired.
The customer service representative will provide information on your claim options, shipment, and claim settlement. If you choose to have your device repaired at the location of your choice, you will need to keep your receipt and email it to firstname.lastname@example.org to be reimbursed up to the guarantee amount agreed upon purchase & registration for that Liquipel product. Reimbursement will be provided only for the parts and labor to repair the device’s damage screen. Reimbursement will not be provided if additional parts and labor costs are required for other components of the device.
Safeguard, Safeguard Lite, Safeguard TabletWhat does the limited warranty entail for these products?
The Liquipel Safeguard products are fully guaranteed against defects in materials or workmanship. Subject to the guarantee limit during the term of the limited warranty ($100 for Safeguard Lite, $150 for Safeguard, and $150 to $200 for Safeguard Tablet), if the Liquipel screen protection product is properly installed and your device experiences screen breakage, or material damage to the screen, Liquipel will pay you up to the guarantee towards the repair or replacement of the devices screen only.
What does the limited warranty not cover?
It does not cover screen breakage or material damage to the device resulting from catastrophic damage that renders the device inoperable, including but not limited to liquid damage and destruction of the device.It does not cover product damage that may have resulted from normal wear and tear or misuse/abuse of the product.It does not cover damage to your device if the Liquipel product screen protection product is not properly installed on your device. (See instructions on the packaging on how to proper installation process)Liquipel will not be liable for any indirect or incidental damages arising from the use of this product.
File A Claim
STEP 1: Call 1-855-478-4735 to file a claim (must have registered within 30 days of purchase and have proof of purchase).
STEP 2: You will receive a claim number and repair center location near you (you can choose your own repair center).
STEP 3: You must complete and pay for the repair first and then email the receipt with the claim number provided to claims center.
STEP 4: Claims department will validate and issue the check within 4 weeks for the repair amount up to the product guarantee amount.